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Webinar: Technology Adoption in Field Service: A 5-Step Best Practices Guide

Service leaders continue to transform their technology infrastructure required to build a modern service team.  However, many organizations will struggle with the adoption of these new technologies.  According to the Service Council’s 2021 Voice of the Field Service Engineer (VoFSE) survey, which witnessed  700+ technician respondents, 83% of FSEs

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Slashing the Service Skills Gap: An Alchemy of Tech, People & Processes

The accelerated pace of service transformation is a silver lining from the unprecedented last 12 months. However, rapid change intensified already-existing challenges for service organizations. There’s increased urgency to upskill the workforce, adopt quick-to-value technology, and put the right processes in place that ensure that all the pieces come

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2021 Field Service Trends: Advance Your Digital Transformation Strategy

Why should you care about digital transformation? To say 2020 was unprecedented is both redundant and reductive. It’s the year that field service changed, likely forever. With a global pandemic still raging, achieving digital transformation objectives are no longer a nice-to-have. It’s table stakes. Join Service Council and ProntoForms,

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