{"id":4901,"date":"2022-07-21T14:23:03","date_gmt":"2022-07-21T18:23:03","guid":{"rendered":"https:\/\/servicecouncil.com\/?p=4901"},"modified":"2022-07-21T14:23:03","modified_gmt":"2022-07-21T18:23:03","slug":"outside-in-transformation-of-service-with-jon-barr-kone","status":"publish","type":"post","link":"https:\/\/servicecouncil.com\/inservice-podcast\/outside-in-transformation-of-service-with-jon-barr-kone\/","title":{"rendered":"Outside-In Transformation of Service with Jon Barr, KONE"},"content":{"rendered":"
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In the Service Council\u2019s 2022 survey, \u201cVoice of the Field Service Engineer,\u201d over half of front-line agents indicated that they don\u2019t plan on remaining in field service for the length of their career. If service organizations want to retain talent and win in a competitive labor market, they must reimagine the experience they are providing for their most valuable players \u2013 their field service engineers.<\/p>\n

On the latest episode of the inService\u2122 Podcast Live, host David Nour is joined by Jon Barr, Head of IT \u2013 Americas for KONE, to discuss his organization\u2019s outside-in service strategy to ensure a world-class experience not just for KONE customers, but for their technicians as well. Jon will also discuss KONE\u2019s unique approach to operational technology and designing for serviceability.<\/p>\n

Jon is the head of Information Technology for KONE Americas. In this role, he leads transformational information technology initiatives across the United States, Canada, and Mexico. His efforts focus on ensuring world-class processes and tools are in place to empower business results for KONE Americas. Jon has been with KONE Americas for over 24 years and serves on the Americas Leadership Team.<\/p><\/div>\n<\/div>\n

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In the Service Council\u2019s 2022 survey, \u201cVoice of the Field Service Engineer,\u201d over half of front-line agents indicated that they don\u2019t plan on remaining in field service for the length…<\/p>\n","protected":false},"author":288,"featured_media":4903,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[333],"tags":[42,392,495,172],"symposium_day":[],"symposium":[],"topic":[293,295,299],"tracks":[],"acf":[],"yoast_head":"\nOutside-In Transformation of Service with Jon Barr, KONE | Service Council<\/title>\n<meta name=\"description\" content=\"On the latest episode of the inService\u2122 Podcast Live, guest Jon Barr of KONE, discusses his organization\u2019s outside-in service strategy.\" \/>\n<meta name=\"robots\" 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