{"id":7682,"date":"2024-02-28T13:11:29","date_gmt":"2024-02-28T18:11:29","guid":{"rendered":"https:\/\/servicecouncil.com\/?p=7682"},"modified":"2024-02-28T13:11:29","modified_gmt":"2024-02-28T18:11:29","slug":"report-2024-kpis-metrics-summary-findings","status":"publish","type":"post","link":"https:\/\/servicecouncil.com\/reports\/report-2024-kpis-metrics-summary-findings\/","title":{"rendered":"Report: 2024 KPIs & Metrics Summary Findings"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":288,"featured_media":1092,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[48],"tags":[363,542],"symposium_day":[],"symposium":[],"topic":[295],"tracks":[],"acf":[],"yoast_head":"\nReport: 2024 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