{"id":398,"name":"John Ward","url":"","description":"John leads Cigna\u2019s Enterprise Insights & Experience function, which includes the Company\u2019s Market Research, Competitive Intelligence, Experience Design, Voice of Stakeholder and Segmentation capabilities. John and his team are responsible for enabling the company\u2019s growth via stakeholder-driven solutions across all lines of business, channels and audiences.\r\n\r\nJohn joined Cigna in 2017 as the the Head of Customer Experience and expanded his role in 2020 to include the Company\u2019s Insights functions as well.\r\n\r\nPrior to Cigna, John spent 14 years at American Express in various customer-focused roles including Digital Marketing, Product Management and Service Delivery. Over the last 7 years of his tenure at American Express, John led Customer Experience & Operational Excellence for the US Consumer Card Group where he was responsible for end-to-end experience and quality.\r\n\r\nJohn holds a Bachelor of Science in Economics from the Wharton School at the University of Pennsylvania.","link":"https:\/\/servicecouncil.com\/author\/john-wardcigna-com\/","slug":"john-wardcigna-com","avatar_urls":{"24":"https:\/\/secure.gravatar.com\/avatar\/94663d1d774440155b84bf421596606b?s=24&d=mm&r=g","48":"https:\/\/secure.gravatar.com\/avatar\/94663d1d774440155b84bf421596606b?s=48&d=mm&r=g","96":"https:\/\/secure.gravatar.com\/avatar\/94663d1d774440155b84bf421596606b?s=96&d=mm&r=g"},"meta":[],"acf":[],"yoast_head":"\n