Research Insight: Customer Metric Trends & Renewing Interest in Customer Effort Score
Removing friction from the customer experience is a given for many organizations, and customer metrics have remained a top priority year-over-year. So why is research also showing that Customer Effort Score is moving down the list in terms of priority?
This Research Insight looks at:
- Customer metric trends in 2024
- What Customer Effort is, and its importance to healthy Customer Metrics
- How organizations can measure Customer Effort
Topics
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