Ron Kaufman
Bestselling Author & Speaker
September 8-10, 2024 | Chicago, IL (USA)
2025 Smarter Services™ Executive Symposium
Theme: Human-Connected Digital Journeys
The industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.
Please Join Us!
The Smarter Services Executive Symposium provides an invaluable opportunity to meet and network in an environment conducive to advancing executive relationships.
Guests will gain knowledge and insights from our keynote sessions, executive panels, research tracks, breakout sessions, transformational case-study workshops and more.
Sept 8 – 10, 2025 | Chicago
The 2025 symposium will take place at the JW Marriott in Chicago.
Book your room before 8/21 to take advantage of our special rate.
2024 Symposium By the Numbers
1
Workshop Tracks
1
Attendees are Director/VP Level & Higher
1
Attendees are Service Leaders
1
First-Time Attendees
2024 Speakers
Jerome Soltani
Senior Vice President, US Services
Jörn Lindstädt
Senior Vice President Global Service
Bit Rambusch
Senior Vice President Service and Solution Delivery, North America
Tim Simeone
AVP, AI and Digital Products
Craig Bruns
Vice President - Customer Support
Erik Sheehan
VP of Customer and Operations Support Centers
Kate Versprille
VP, Global Field Supply Chain & Logistics
Eduardo Bonefont
Worldwide VP of Technical Services - Life Sciences Segment
Haroon Abbu
Senior Vice President of Digital, Data, and Analytics
Michael Galon
Director, Service Operations
Sara Smith
Director of Global Service Change Enablement
Alan Schaefer
CEO and Founder
Matthew Wong
Vice President, Customer Support
Alex Ward
Executive Director, Hydrogen Supply Chain
Karin Hamel
President, North Regions
Lisa Montoya McFarland
Director Service Transformation
David Rogers
Bestselling Author & Speaker
Laura Mather
VP & GM Global Services
Lance Ley
Senior Manager, Strategic Field Operations
Brad Myers
Director and Professor
Daniel Basile
Vice President of Field Service
Linda Tucci
Senior Global Director, Technical Solutions Center
Stephanie Peters
Vice President of Operations
Scott VerBracken
VP Automotive Services
Bob Feiner
Senior Vice President, CSG Support Services
James Gable
Vice President, Professional Services and Service Supply Chain
Sarah Rose
Vice President of Global Services
Sasha Ilyukhin
Senior VP, Global Processing Services and Services Solutions
Greg Parker
Vice President, Innovation and Portfolio Management
Terry Young
CEO
Chris Marquez
Vice President Global Field Services
Greg Friesen
VP & General Manager of Global Services and Support
Latasha Reindl, MBA
Process & Launch Leader - Offer Management
Kris Dahl
Commercial Director, CAT Minestar Solutions
Kristi Kennedy
Managing Director, Enterprise Application & Technology Governance
Larry Haskell
IT Engagement Leader
Tracy Hewitt
Vice President, Data Products and Monetization
Chris Westlake
Vice President - Life Sciences Technical Services
Jay Sethuraj
VP of Technology
Karthik Raman
Workforce Innovation Leader, Services & Solutions
Tim Baines
Anthony Pannozzo
Frm. Chief Design Officer
Jessica Camp
VP, National Customer & Field Operations
John Eberhardt
2024 Symposium Agenda
Monday
7:00am | Sponsor Set-up
8:00am | Sponsor Set-up
9:00am | (Invitation Only) Advisory Board
11:00am | Event Registration Opens (Lunch)
12:00pm | Opening Ceremony
12:15pm | Keynote Presentations
1:30pm | Research Track Workshops
2:30pm | Technology Showcase/Networking
3:30pm | Research Track Workshops
5:30pm | Keynote Presentations
6:00pm | Cocktail Reception
Tuesday
7:00am | Breakfast
8:00am | Keynote Presentation
8:45am | Keynote Presentation
9:15am | Technology Showcase/Networking
10:15am | Keynote Presentation
11:45am | Lunch
1:00pm | Research Track Workshops
2:15pm | Research Track Workshops
3:30pm | Technology Showcase/Networking
4:30pm | Keynote Presentation
5:30pm | Cocktail Reception
Wednesday
7:00am | Breakfast
8:15am | Awards
8:30am | Keynote Presentation
9:00am | Keynote Presentation
9:30am | Networking
10:00am | Keynote Presentation
10:30am | Research Track Workshops
11:45am | Closing Ceremony (Interactive Workshop)
12:30pm | Lunch (Grab n’ Go)
Women in Service Breakfast
Calling all women in service! Once again, we will host our Women in Service Breakfast on Day Two of the 2025 Smarter Services Executive Symposium. Stay tuned for more information!
2024 Sponsors
Platinum Sponsors
Gold Sponsors
Silver Sponsors
Innovation Sponsors
If you’re interested in sponsorship or exhibiting at the Smarter Services Executive Symposium, please contact Service Council.
Lead, Share, Partner with Us
The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.