September 11-13, 2023 | Chicago, IL (USA)
2023 Smarter Services™ Executive Symposium
Theme: Service Journeys
The industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.
Please Join Us!
The Smarter Services Executive Symposium provides an invaluable opportunity to meet and network in an environment conducive to advancing executive relationships.
Guests will gain knowledge and insights from our keynote sessions, executive panels, research tracks, breakout sessions, transformational case-study workshops and more.
Sept 11 – 13, 2023 | Chicago
The 2023 symposium will take place at the JW Marriott in Chicago. Click the button below to book at our special guest rate.
2022 Symposium By the Numbers
Attendees are Director/VP Level & Higher
Attendees are Service Leaders
2023 Symposium Agenda
SEPTEMBER 11-13, 2023 | CHICAGO, IL (USA)
7:00am | Sponsor Set-up
8:00am | Sponsor Set-up
9:00am | (Invitation Only) Advisory Board (Industry + Technology)
10:00am | (Invitation Only) Advisory Board (Industry + Technology)
11:00am | Event Registration Opens (Lunch)
12:00pm | Opening Ceremony
12:15pm | Keynote Presentations
1:30pm | Research Track Workshops
2:30pm | Technology Showcase/Networking
3:30pm | Research Track Workshops
5:30pm | Keynote Presentations
6:00pm | Cocktail Reception
7:00am | Breakfast
8:00am | Keynote Presentation
8:45am | Keynote Presentation
9:15am | Technology Showcase/Networking
10:15am | Keynote Presentation
11:45am | Lunch
1:00pm | Research Track Workshops
2:15pm | Research Track Workshops
3:30pm | Technology Showcase/Networking
4:30pm | Keynote Presentation
5:30pm | Cocktail Reception
7:00am | Breakfast
8:15am | Awards
8:30am | Keynote Presentation
9:00am | Keynote Presentation
9:30am | Networking
10:00am | Keynote Presentation
10:30am | Research Track Workshops
11:45am | Closing Ceremony (Interactive Workshop)
12:30pm | Lunch (Grab n’ Go)
Health & Well-Being
As the world adapts to the new normal and we return to in-person events, the health and well-being of the Smarter Services Executive Symposium attendees remains our top priority. By working closely with JW Marriott in Chicago and Federal, State and Local public health officials, we will incorporate current best practices to provide you with the best level of protection at the Smarter Services Executive Symposium next September.
Our expectation is that we will all practice protocols that reflect a ‘spirit of respect and care’ for our Service Council community throughout the event. SC will continue to actively monitor local, state, and federal guidelines and we may further adjust our well-being protocols if local conditions change as we get closer to the event.
Here are 3 ways we’re protecting your wellness:
Partnering with JW Marriott to maintain their COVID-19 protocols while onsite including access control, protocol signage, sanitizing stations, protective shields at the front desk and reimagined food and beverage stations.
Collaborating with our contractors and the exhibitor and sponsor community to ensure everyone receives training on personal hygiene guidelines and response/recovery protocols related to suspected/confirmed cases of COVID.
Continuing to seek expert advice on up-to-the-moment health and safety direction from the WHO, the CDC, State and Local public health authorities, and recognized health and safety experts.
If you’re interested in sponsorship or exhibiting at the 2023 Smarter Services Executive Symposium, please contact Service Council.
Lead, Share, Partner with Us
The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.