September 9-11, 2024 | Chicago, IL (USA)

2024 Smarter Services™ Executive Symposium

Theme: Human-Connected Digital Journeys

The industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.

Please Join Us!

The Smarter Services Executive Symposium provides an invaluable opportunity to meet and network in an environment conducive to advancing executive relationships.

Guests will gain knowledge and insights from our keynote sessions, executive panels, research tracks, breakout sessions, transformational case-study workshops and more.

Jw Marriott

Sept 9 – 11, 2024 | Chicago

The 2024 symposium will take place at the JW Marriott in Chicago.

Book your room before 8/21 to take advantage of our special rate of $317/night.

2023 Symposium By the Numbers

Workshop Tracks
Attendees are Director/VP Level & Higher
Attendees are Service Leaders
First-Time Attendees

2024 Speakers

Ron Kaufman
Ron Kaufman
Bestselling Author & Speaker
UPLIFTING A Logo 2 Lines
David Rogers
David Rogers
Bestselling Author & Speaker
Stacked Cmyk Blue Black
Bit Rambsuch
Bit Rambusch
Senior Vice President Service and Solution Delivery, North America
Jerome Soltani
Jerome Soltani
Senior Vice President, US Services
CJBeckerProfile Pic
Chaille Becker
Vice President, IT
2019 Tim Crane Large
Tim Crane
Vice President and General Manager of Autonomy & Automation
Craig Bruns 9879 Fav
Craig Bruns
Vice President - Customer Support
Crown Logo Copy
Kate Versprille
Kate Versprille
VP, Global Field Supply Chain & Logistics
Eduardo Bio Photo 2020
Eduardo Bonefont
Worldwide VP of Technical Services - Life Sciences Segment
Haroon Abbu
Haroon Abbu
Senior Vice President of Digital, Data, and Analytics
bell and howell
Michael Galon
Michael Galon
Director, Service Operations
Coca Cola North America Logo Transparent
Headshot PNG
Sara Smith
Director of Global Service Change Enablement
Waters Logo Png Transparent (1)
Alan Headshot
Alan Schaefer
CEO and Founder
Banding People Together Logo Wide
Matt Wong
Matthew Wong
Vice President, Customer Support
John Ward
John Ward
Global Head of Customer Experience
Cigna Logo
Alex Ward
Alex Ward
Executive Director, Hydrogen Supply Chain
Cummins Logo2
Karin Hamel
Karin Hamel
President, North Regions
PremiStar Logo Horiz Sm 1
Lisa McFarland
Lisa Montoya McFarland
Director Service Transformation
Laura Mather
Laura Mather
VP & GM Global Services
Lance Ley
Lance Ley
Senior Manager, Strategic Field Operations
Sub Zero Logo
Adam Gloss
Adam Gloss
Senior Vice President, Service
JPG McKinstry Logo LARGE
Christina Pletnewski
Christina Pletnewski
SVP and Chief Marketing Officer
Safelite Logo RedWrdmrk NoRegistration RGB
Brad Myers
Brad Myers
Director and Professor
Brady Myers Logo
23.09.12 Service Council Headshots 016
Linda Tucci
Senior Global Director, Technical Solutions Center
Scott Day
Scott Day
Crane 1 Logo
Sandeep Shashikant
Sandeep Shashikant
Director of Products & Services
Consolidated Communications
Stephanie Peters
Stephanie Peters
Vice President of Operations
2560px Hobart Logo.svg
Scott VerBracken
Scott VerBracken
VP Automotive Services
AAA Logo
Bob Feiner
Bob Feiner
Senior Vice President, CSG Support Services
Dell Technologies
James Gable
James Gable
Vice President, Professional Services and Service Supply Chain

 2024 Symposium Agenda


7:00am | Sponsor Set-up
8:00am | Sponsor Set-up
9:00am | (Invitation Only) Advisory Board
11:00am | Event Registration Opens (Lunch)
12:00pm | Opening Ceremony
12:15pm | Keynote Presentations
1:30pm | Research Track Workshops
2:30pm | Technology Showcase/Networking
3:30pm | Research Track Workshops
5:30pm | Keynote Presentations
6:00pm | Cocktail Reception


7:00am | Breakfast
8:00am | Keynote Presentation
8:45am | Keynote Presentation
9:15am | Technology Showcase/Networking
10:15am | Keynote Presentation
11:45am | Lunch
1:00pm | Research Track Workshops
2:15pm | Research Track Workshops
3:30pm | Technology Showcase/Networking
4:30pm | Keynote Presentation
5:30pm | Cocktail Reception


7:00am | Breakfast
8:15am | Awards
8:30am | Keynote Presentation
9:00am | Keynote Presentation
9:30am | Networking
10:00am | Keynote Presentation
10:30am | Research Track Workshops
11:45am | Closing Ceremony (Interactive Workshop)
12:30pm | Lunch (Grab n’ Go)

Women in Service Breakfast

Calling all women in service! You’re invited to the 1st annual Women in Service Breakfast on Day Two of the 2024 Smarter Services Executive Symposium. Join us on Tuesday, September 10th at 7am for breakfast with a stellar panel of trailblazing women service leaders to discuss “Fixing the Broken Rung.”

2024 Sponsors

Platinum Sponsors
Gold Sponsors
Silver Sponsors
Bronze Sponsors

If you’re interested in sponsorship or exhibiting at the 2023 Smarter Services Executive Symposium, please contact Service Council.

Lead, Share, Partner with Us

The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.