September 9-11, 2024 | Chicago, IL (USA)

2024 Smarter Services™ Executive Symposium

Theme: Human-Connected Digital Journeys

The industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.

Please Join Us!

The Smarter Services Executive Symposium provides an invaluable opportunity to meet and network in an environment conducive to advancing executive relationships.

Guests will gain knowledge and insights from our keynote sessions, executive panels, research tracks, breakout sessions, transformational case-study workshops and more.

Jw Marriott

Sept 9 – 11, 2024 | Chicago

The 2024 symposium will take place at the JW Marriott in Chicago.

Book your room before 8/21 to take advantage of our special rate of $317/night.

2023 Symposium By the Numbers

Workshop Tracks
Attendees are Director/VP Level & Higher
Attendees are Service Leaders
First-Time Attendees

2024 Speakers

Ron Kaufman
Ron Kaufman
CEO & Founder
UPLIFTING A Logo 2 Lines
David Rogers
David Rogers
Speaker, Author & Faculty Member
Stacked Cmyk Blue Black
Bit Rambsuch
Bit Rambusch
Senior Vice President Service and Solution Delivery, North America
Eduardo Bio Photo 2020
Eduardo Bonefont
Worldwide VP of Technical Services - Life Sciences Segment
2019 Tim Crane Large
Tim Crane
Vice President and General Manager of Autonomy & Automation
Haroon Abbu
Haroon Abbu
Senior Vice President of Digital, Data, and Analytics
bell and howell

 2023 Symposium Agenda


7:00am | Sponsor Set-up
8:00am | Sponsor Set-up
9:00am | (Invitation Only) Advisory Board (Industry + Technology)
10:00am | (Invitation Only) Advisory Board (Industry + Technology)
11:00am | Event Registration Opens (Lunch)
12:00pm | Opening Ceremony
12:15pm | Keynote Presentations
1:30pm | Research Track Workshops
2:30pm | Technology Showcase/Networking
3:30pm | Research Track Workshops
5:30pm | Keynote Presentations
6:00pm | Cocktail Reception


7:00am | Breakfast
8:00am | Keynote Presentation
8:45am | Keynote Presentation
9:15am | Technology Showcase/Networking
10:15am | Keynote Presentation
11:45am | Lunch
1:00pm | Research Track Workshops
2:15pm | Research Track Workshops
3:30pm | Technology Showcase/Networking
4:30pm | Keynote Presentation
5:30pm | Cocktail Reception


7:00am | Breakfast
8:15am | Awards
8:30am | Keynote Presentation
9:00am | Keynote Presentation
9:30am | Networking
10:00am | Keynote Presentation
10:30am | Research Track Workshops
11:45am | Closing Ceremony (Interactive Workshop)
12:30pm | Lunch (Grab n’ Go)

Workshop Tracks

Technology Sessions

Technology sessions are designed for IT directors and decision makers who are responsible for a service organizations IT strategy.

Leadership Sessions

Leadership sessions are designed for CEOs, executive directors, and other key decision makers of service organizations who are responsible for their organization’s strategic directions.

Health & Well-Being

As the world adapts to the new normal and we return to in-person events, the health and well-being of the Smarter Services Executive Symposium attendees remains our top priority. By working closely with JW Marriott in Chicago and Federal, State and Local public health officials, we will incorporate current best practices to provide you with the best level of protection at the Smarter Services Executive Symposium next September.

Our expectation is that we will all practice protocols that reflect a ‘spirit of respect and care’ for our Service Council community throughout the event. SC will continue to actively monitor local, state, and federal guidelines and we may further adjust our well-being protocols if local conditions change as we get closer to the event.

Here are 3 ways we’re protecting your wellness:

Partnering with JW Marriott to maintain their COVID-19 protocols while onsite including access control, protocol signage, sanitizing stations, protective shields at the front desk and reimagined food and beverage stations.

Collaborating with our contractors and the exhibitor and sponsor community to ensure everyone receives training on personal hygiene guidelines and response/recovery protocols related to suspected/confirmed cases of COVID.

Continuing to seek expert advice on up-to-the-moment health and safety direction from the WHO, the CDC, State and Local public health authorities, and recognized health and safety experts.

2024 Sponsors

Platinum Sponsors
Gold Sponsors
Silver Sponsors
Bronze Sponsors

If you’re interested in sponsorship or exhibiting at the 2023 Smarter Services Executive Symposium, please contact Service Council.

Lead, Share, Partner with Us

The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.