Meet the Team

John Carroll

CEO

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

Dave Mesgar

Chief Customer Officer

With over 30 years of leadership experience in the market research, technology analyst and technology sector, Dave is a seasoned executive known for his strategic acumen and deep expertise in go-to-market strategies, customer relations, and business growth.

He has guided both established firms and start-ups through transformation, innovation, and rapid growth—and now he’ll be focused on aligning Service Council’s services with the evolving needs of its clients, offering insight into best practices and emerging trends in the field of service management. David’s deep understanding of the technology sector position him as an invaluable leader within the customer success community.

Gerardo Pelayo

Chief Research Officer

Gerardo Pelayo, Ph.D. is the Chief Research Officer at Service Council. With a hybrid background that integrates cross-industry hands-on experience with his depth as an analytical modeler (Ph.D. in Logistics & Supply Chain from the MIT-Zaragoza International Logistics Program) built on a process-driven foundation as an Industrial Engineer, Gerardo brings to the table a prescriptive communion between dynamic innovation and operational pragmatism. Having developed his career at the seams of solutions, delivery and growth with a marked focus in the service value chain, Gerardo joins us to deepen Service Council’s expertise on trends, challenges, and best practices for accelerating business outcomes across the service value chain including expanding the lens of research from its current analytical trends into a framework of business best practices. His onboarding will also expand Service Council’s professional services offering with the formalization of the Service Index™ assessment program while assisting organizations with operationalizing the research findings into tangible change management and transformation.

Lauren Wheir Slater

Vice President of Marketing

Lauren Wheir Slater joined Service Council in March of 2022. As Vice President of Marketing, she is responsible for the development and execution of marketing strategies that drive business growth and deliver value for the Service Council community. Prior to joining Service Council, Lauren oversaw North American marketing activities for Infomill, where she was instrumental in the creation, launch and management of the sub-brand AnswersAnywhere. Her previous roles have also included teaching English as a Foreign Language (EFL) in South Korea, and sales and account management at the publishing company, W.W. Norton & Co.

Lauren holds a Master of Education (MEd) Degree in Teaching English as a Foreign Language from the University of Nottingham, and a Bachelor of Arts (BA) Degree in Creative Writing from the University of Washington. She currently resides in Seattle, WA with her husband and dog, June.

Jaclyn Cooksey

Senior Director of Customer Success & Engagement

Jaclyn Cooksey, Senior Director of Customer Success and Engagement, is a customer-focused, omnichannel marketer who is passionate about helping our members maximize their experience within the Service Council community. Jaclyn has experience in publishing, healthcare, fleet management and field service technology, and has been with the Service Council since August 2023. She lives in Stewartstown, PA with her husband, daughter, and lab-mix Rosie.

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