Privacy Policy

Updated May 5, 2021

As part of Service Council’s services provided to its users, Service Council collects information from visitors to this website (the “Site”), as well its subscribers, registrants, and attendees at Service Council’s events (collectively, “Service Council Visitors”). Service Council takes your privacy rights seriously and has updated this policy in the interests of transparency and compliance with the General Data Protection Regulation (“GDPR”). This privacy policy explains how we collect and use information we collect about Service Council Visitors.

We keep our privacy policy under regular review and we will place any updates on this Site. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Site, and where appropriate, by other means.  By providing your written consent and (for instance, when you register for our events and/or attend our events) and continuing to use the Site, you are accepting and consenting to the use of your information as described in this Privacy Policy.

1. GDPR Compliance and European Rights

The EU GDPR describes how organizations must collect, handle and store personal data. These rules apply regardless of whether data is stored electronically, on paper or on other materials. The EU GDPR is sustained by six principles (art. 5) which say that personal data must be: a) processed lawfully, fairly and in a transparent manner in relation to individuals; b) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed (data minimization); d) accurate and, where necessary, kept up to date; e) Stored for no longer than is necessary for the purposes for which the personal data are processed; f) processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (principle of accountability and “privacy by design and privacy by default”).

Topics Covered by this Policy

In conformance with applicable privacy law and regulation, including the GDPR, this Policy covers the following topics:

  • Identification of Processing Controller
  • What information we collect about Service Council Visitors (including attendees of our events)
  • Why your information is processed and how it will be used
  • Legal Grounds For Processing of Personal Information
  • Data Integrity and Purpose
  • Your Choices
  • Special circumstances where we may disclose your information
  • Accountability for onward transfer of personal data
  • How we protect your information
  • Hyperlinks and other websites
  • What do we do with your information when you terminate your relationship with us?
  • Your Rights
  • Questions or feedback

Identification of Processing Controller

Service Council
P.O. Box #140354
Boston, MA 02114-991
Phone +1.857.400.8690
info@servicecouncil.com

What information we collect about Service Council Visitors (including attendees at our events)

The information we collect on our Site and through our services, including via our events and subscription processes generally falls into the following two categories: “personal information” and “non-personally identifiable information.” Personal information refers to information that lets us know the specifics of who you are (for example, your name, job title, company, physical mailing address, IP address, browsing activity, e-mail address, telephone and fax numbers). Non-personally identifiable information refers to information that does not by itself identify a specific individual. If we do combine non-personally identifiable information with personal information, the combined information will be treated as personal information for as long as it remains combined.

Service Council collects personally identifying information during registration and subscription processes when Service Council Visitors voluntarily give us that information. In addition, information is collected through certain portions of this Site where users specifically and knowingly provide personal information along with content submissions, community postings, or suggestions. Personal information we collect about Service Council Visitors includes your name, address, IP address, geographic location, occupation, and contact information.  Service Council also collects information about Service Council Visitors, including personal information about you, when you attend an event and we scan your badge.

In addition, this Site uses “cookies” and other tracking technologies such as automated software and “gif” technology to gather information about Service Council Visitors to the Site, including your IP address and browsing activity.  Cookies are pieces of information that websites transfer to a user’s hard drive for record-keeping purposes. For example, they allow you to save passwords and preferences. The cookie itself does not contain your name or other direct identifying information, although it may contain your IP address.  Information about how Service Council uses cookie information is the next section.

Service Council also collects information on your browsing activity while you are on our Site. We also collect aggregated information about Service Council Visitors.  “Aggregated information” is information we collect through cookie and tracking technologies, which is combined with other personal information you provide when you register with us, or give us your information in connection with obtaining a white paper or registering to attend an event.

Service Council does not collect financial data or payment and credit card data.  Any payments made through the Site are made using a third-party processor such as Stripe.

Why your information is processed and how it will be used

Personal information you provide to us is used to process your registration or subscription, deliver the services you request (including communicating with you about your subscription to our publications and your registration for an event), and to respond to your inquiries and contact you about the Site and/or our services.

Service Council also uses your personal information to send you information about products and services of ours and other companies, including the sponsors for events that you may attend. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us or any sponsors from contacting you for marketing purposes or providing your information to others.

Attendee contact information for Service Council events, as well as registration information for sponsored webinars, “Q&As”, white papers that are downloaded from the Site and other programs we provide to you is shared with our related companies, as well as sponsoring organizations for Service Council events (“Sponsors”). When registering for an event or a program, you consent to this information sharing at the time of registration (at which point you are presented with this Privacy Policy). This information is shared with Sponsors in order to assist with delivering products and services to you and to alert you to products and services Service Council or our Sponsors provide that you might be interested in.

If you no longer wish to be contacted for marketing purposes, you can always opt out by emailing us at info@servicecouncil.com.

Service Council uses cookie information collected at this Site to grant registrants access to restricted material and to help us continually improve the site by monitoring usage patterns.  The cookies may also enable Service Council to relate your use of the Site to personally identifying information that you previously submitted to us, if any.  If you have registered with our website, the information in your cookie is used to provide a more personalized experience on the website. If you have not registered with our website, we may place a cookie on your computer to help provide a more personalized experience.  Most browsers are initially set to accept cookies. If you’d prefer, you can set your browser to refuse cookies. However, it is likely that most areas of the site will not function properly if you do so.

Browsers or third-party software can allow you to block the use of cookies while visiting this Site.  Also, third-party “anonymizer” services can mask information in your cookie, like your computer’s IP address. In such cases, you would not be able to take advantage of most of the personalization services offered by Service Council or this Site.  

The aggregated information we collect is used to improve the content and design of the website; to help advertisers, potential advertisers, or marketers assess the suitability of the website for their ad campaigns; or to serve clear GIFs, also known as pixel tags, that place cookies on your computer. Service Council displays re-targeted ads, too, based on the sites Service Council Visitors have visited within its network.  

Service Council also uses information about your browsing activity on our Site to help us understand how you use our Site and to deliver relevant content to you.  

Service Council may use web metric vendors to gather information from your browsing activity that helps us understand how you use our website and other online products.  

Browsers or third-party software can allow you to block the use of cookies while visiting this Site.  Also, third-party “anonymizer” services can mask information in your cookie, like your computer’s IP address. In such cases, you would not be able to take advantage of most of the personalization services offered by Service Council or this Site.  

Finally, the aggregated information we collect is used to improve the content and design of the website, or marketers assess the suitability of the Site for their ad campaigns, or to serve clear GIFs, also known as pixel tags, that place cookies on your computer. Service Council utilizes displays re-targeting ads, too, based on the sites you have visited within its network.

Legal Grounds for Processing of Personal Information

Depending on the type of business relationship Service Council has with the Service Council Visitor or transaction, the legal ground for processing of personal information may be and of the following: a) the individual’s consent, given voluntarily through this Site or when attending our events, when providing us with his/her data.; or b) by virtue of the existence of a contractual relationship. The legitimate interest will be the legal ground to process personal information when Service Council is conducting the regular business activities and when the Service Council Visitor is browsing this Site.

Your Choices

Service Council takes reasonable steps to ensure that the personal data that it processes is: (i) relevant for the purposes for which it is to be used, (ii) reliable for its intended use, and (iii) accurate, complete and current.

Data Integrity and Purpose

Service Council offers you the opportunity to choose or opt out of disclosure of your personal information to certain third parties or use your personal data for a purpose that is incompatible with the purpose for which the information was originally collected or subsequently authorized by you. You may contact Service Council as indicated below regarding the company’s use or disclosure of your personal data.

Service Council’s online Privacy Policy sets forth the circumstances in which Service Council may disclose personal data without offering you an opportunity to opt out, including:

  • to its subsidiary companies as necessary to perform services on its behalf;
  • to service providers, affiliates, agents and/or business partners (including Sponsors) Service Council has retained to perform services on its behalf;
  • when Service Council believes disclosure is necessary to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity; or
  • in the event it sells or transfers all or a portion of its business or assets (including in the event of a divestiture, merger, consolidation, liquidation or bankruptcy). Should such a sale or transfer occur, Service Council will use reasonable efforts to direct the transferee to use the personal data in a manner that is consistent with this Privacy Policy.

Special circumstances where we may disclose your information

Other than as set forth above, we may use and/or disclose your information, including your personally identifiable information, in the following circumstances:

  • To enforce, and/or investigate violations of, our site Terms of Use and/or this Policy.
  • Although unlikely, your personal information may be disclosed to the governments, courts, law enforcement or regulatory agencies under a lawful order in a jurisdiction where you are located and/or where your personal information is stored and/or processed. You cannot opt out of disclosure of your personal information if required by lawful order.

Accountability for onward transfer of personal data

Service Council may share your personal data with third parties as indicated above and consistent with this Privacy Policy. Except as permitted or required by applicable law, Service Council requires third party controllers to whom it discloses your personal data to either (i) subscribe to the applicable “Privacy Principles” as set out in the GDPR; or (ii) contractually agree that data will only be processed for limited and specified purposes consistent with the consent given by the individual, that the recipient will provide the same level of protection and that the recipient will notify Service Council if it makes a determination that it can no longer meet those obligations.

How we protect your information

Service Council uses reasonable technological and physical safeguards to protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it.

Hyperlinks and Other Websites

Our Site may contain links to websites operated by others. This Privacy Policy only applies to this Site. Privacy policies for these third-party sites and services may be different from our Privacy Policy. You access these third-party sites and services at your own risk so when you link to other websites, you should read their privacy policies.

What do we do with your information when you terminate your relationship with us?

In general, Service Council only retains your information for the time necessary to realize our legitimate business purposes and to comply with the law. However, we may continue to store anonymous or anonymized information, such as website visits, without identifiers, in order to improve our services.

Your Rights

You have the right to:

  • Be informed about the purposes of the processing of and the identity of any data controller that processes your information;
  • Withdraw your consent to the processing of your personal information at any time without penalty;
  • Access your personal information and have it corrected, amended or deleted;
  • Receive a copy of your personal data and transit such to others;
  • At any time, to object to our processing of your personal information which we will comply with unless we demonstrate a compelling legitimate grounds for processing such that overrides your rights; and
  • If you believe your personal information is inaccurate, unlawful, no longer necessary for our business purposes, or if you object to our processing of your personal information, you also have the right to instruct us to restrict the processing of your data pending our investigation and/or verification of your claim.

Questions or feedback

If you have any questions or comments regarding our privacy policy and practice, please email us at info@servicecouncil.com.