Become a Member
Gain access to hundreds of webinars, reports, surveys, data & insights, case studies, cutting-edge information, networking opportunities, and exclusive benefits. Join today.
Join Today
The Service Council exists to build and support a platform for education, knowledge, networking and insight for the community of business executives overseeing functions of service and customer management.
Our ecosystem of services and resources enables business executives to sharpen strategies and apply industry best practices.
Membership is for industry practitioners only. If you are a solution partner you may join using our Research Analyst and Advisory Subscription to gain access to our research.
For solution and technology partners, click here.
Research & Data
Built on a foundation of credible, peer-reviewed research, Service Council members have access to more than 100 benchmark surveys and summary reports, a cost-free online library with over 500 curated research references and links that will give you the data-driven insights you need to make informated decisions and sustain high-performing operations. Additionally, Enterprise Members receive custom benchmarking for our annual surveys, including the Voice of the Field Service Engineer.
Analysis & Insight
Use your member ID for exclusive access to hundreds of Smarter Services webinars, inService podcasts, Smarter Services IdeaShare virtual events, research reports, surveys, data & insights, case studies and cutting-edge information. Innovate with Service Council members.
Community & Events
The Service Council provides members with virtual and in-person opportunities, including our annual Smarter Services Executive Symposium and Service Journey Days, to connect with global leaders and network with colleagues locally and abroad.
Application & Strategy
Create, manage and optimize customer experiences that scale by leveraging our industry-leading research along with the support of our global network of experts, business executives and international partners.
Your organization will gain access to a wide range of value-added benefits and discounts, including relevant, targeted and scalable business solutions including:
Let’s Connect
Schedule some time with us so we can learn a little bit more about your business needs, and we will tailor a custom plan to meet your goals.
Lead, Share, Partner with Us
The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.