Become a Member
The Service Council exists to build and support a platform for education, knowledge, networking and insight for the community of business executives overseeing functions of service and customer management.
Our ecosystem of services and resources enables business executives to sharpen strategies and apply industry best practices through:
For solution and technology partners, click here.
Research & Data
Built on a foundation of credible, peer-reviewed research, Service Council members have access to more than 100 benchmark surveys and summary reports, a cost-free online library with over 500 curated research references and links that will give you the data-driven insights you need to make informated decisions and sustain high-performing operations.
Analysis & Insight
Use your member ID for exclusive access to hundreds of Smarter Services webinars, inService podcasts, Smarter Services IdeaShare virtual events, research reports, surveys, data & insights, case studies and cutting-edge information. Innovate with Service Council members.
Community & Events
The Service Council provides members with virtual and in-person opportunities to connect with global leaders and network with colleagues locally and abroad.
Application & Strategy
Create, manage and optimize customer experiences that scale by leveraging our industry-leading research along with the support of our global network of experts, business executives and international partners.
Your organization will gain access to a wide range of value-added benefits and discounts, including relevant, targeted and scalable business solutions including:
Individuals & Companies participating in any one of our 4 yearly surveys will have access to the results of the survey in which they participated. You must provide an email address in order for us to add you to our participant list.
- 2021 Voice of the Field Service Engineer
- 2021 Service Leader’s Agenda
- 2021 Technology Investments Plans for Field Service Operations
- 2022 KPIs and Metrics
Individuals & Companies participating in a panel discussion will be gifted temporary access to our member-only research library for a year following the panel discussion as our way of thanking you.
Schedule some time with us so we can learn a little bit more about your business needs, and we will tailor a custom plan to meet your goals.
Lead, Share, Partner with Us
The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.