Explore the results from the 2026 Voice of the Contact Center Agent survey, with insights into what today’s support professionals are saying about their roles, the challenges they face, the impact of technology and AI.
The industry’s premier event for leaders in service, support, and customer experience for the purpose of learning, networking, and progressing their business transformations.
Join us in Munich on June 9th for a Service Journey Day hosted by GEA Group. where service leaders will come together to learn on how service organizations are evolving into engines of growth. The day will include an operational tour of GEA’s facilities in use at Kloster Andechs, one of the last remaining monastery breweries,
This on-demand webinar explores actionable strategies for turning past challenges into repeatable success, scaling expertise across teams, and connecting knowledge to tangible business outcomes.
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The Voice of the Field Service Engineer survey examines challenges, areas of friction, career aspirations, thoughts on management and other aspects of over 3,000 frontline agents’ day-to-day job. It also provides the opportunity for service leaders to distribute it to their frontline and benchmark those results against the aggregate.
Help us determine what forces and challenges, key drivers of success, investments and transformations your service organization underwent this year. To show our appreciation, you will receive free access to the results and summary reports.
The Voice of the Contact Center Agent survey examines challenges, levers, areas of friction, career aspirations, mental health and thoughts on management of contact center and customer support agents’ day-to-day job (including call and chat support for both customers and field service engineers).
How do you measure success? Find our what leading KPIs and metrics other service leaders use to measure their success. Participate in the survey to receive complimentary access to the results.
We connect decision makers to a dynamic network of information, people and ideas. We are continually looking ahead and optimizing solutions to help our members make more efficient and informed decisions.
Industry Practitioners
Technology
Get the data-driven insight you need to make informed decisions on how to transform your business and achieve measurable results. Learn from thought-leaders. Network with your peers. Collaborate to address business problems and opportunities. What kind of membership are you interested in?
