Future-Proofing Your Service Business Through FSM Innovation

Steve Mattern

VP of Field Operations

Carly Kroll

Head of Marketing

John Carroll

CEO

Overview

Accelerated digital transformation efforts during the pandemic have left a lot of service organizations with technology gaps. As service delivery   ̶  and the organizations that provide it   ̶  grow more complex and nuanced, these gaps become increasingly harder to fill. Additionally, as the dependency on an extended service network of field service engineers grows, the need for flexible, customizable technology capabilities becomes critical in maintaining consistency of service delivery and quality.

It’s no wonder that Field Service Management (FSM) remains one of service executives’ top three technology investments year over year. Additionally, over half of these plans are for expanded investments, signaling that many are still struggling to perfect their current FSM to fit their unique business needs and stay agile in a rapidly changing industry.

Tune into the Smarter Services™ Webinar: Future-Proofing Your Service Business Through FSM Innovation. We’ll be joined by Steve Mattern, VP of Field Operations at Midco, and Carly Kroll, Head of Marketing for Zinier. They’ll discuss how Midco is partnering with Zinier to design a customizable, flexible tech stack that can grow with both their technicians and customers.

Takeaways will include:

• How to design an FSM platform that fits your unique organizational ecosystem
• The importance of building a solution partnership that benefits all stakeholders
• Best practices for addressing patchwork technology, redundant solutions and legacy systems