Gerardo Pelayo, Ph.D. is the Vice President of Research & Advisory for Service Council. With a hybrid background that integrates cross-industry hands-on experience with his depth as an analytical modeler (Ph.D. in Logistics & Supply Chain from the MIT-Zaragoza International Logistics Program) built on a process-driven foundation as an Industrial Engineer, Gerardo brings to the table a prescriptive communion between dynamic innovation and operational pragmatism. Having developed his career at the seams of solutions, delivery and growth with a marked focus in the service value chain, Gerardo joins us to deepen Service Council’s expertise on trends, challenges, and best practices for accelerating business outcomes across the service value chain including expanding the lens of research from its current analytical trends into a framework of business best practices. His onboarding will also expand Service Council’s professional services offering with the formalization of the Service Index™ assessment program while assisting organizations with operationalizing the research findings into tangible change management and transformation.