According to the 2023 Voice of the Field Service Engineer survey, “being tracked and traced by GPS or other means,” is now the second least favorite part of a field service engineer’s job, rising from #7 among frontline workers to #2 in only a year. However, location tracking is an inevitable reality that plays a key role in the customer experience. So how do service leaders find a balance?
On the latest episode of the inService™ Podcast, host John Carroll is joined by Chris Ruff, CEO of Glympse. Chris talks about why he thinks we’re seeing a rise in employee frustration with tracking, common missteps when introducing these technologies, and how he is seeing organizations achieve successful buy-in.
Chris is CEO of Glympse, a geo-location technology company focused on improving communication, customer service and last-mile commerce using the powerful context of location. His technology leadership experience spans over 25 years in the software, mobile and IoT industries focused in the areas of management, business development, marketing, operations and finance. He has operational experience defining corporate strategy, developing business plans, and raising over $50 million in venture capital and debt needed to create successful high growth technology companies. A recognized leader in the IoT, Connected Car, Hospitality, Cruise, Retail, eCommerce and Gig Economy technologies industries, he has spoken on NPR and at top industry events like CTIA, HITEC, TU Automotive, Consumer Telematics Show, Satellite, Pacific Crest Emerging Technology Summit, App Summit and many more.
