Headshot Jcruz
Episode 49
Guest: Juan Cruz

Using Data to Identify, Enact, & Reinforce Change w/ Juan Cruz, Haemonetics


In recent years, service organizations have ramped up investment into AI and other analytics tools, gaining greater visibility into field data than ever before. However, when it comes to data, knowing is only half the battle. How can service leaders use the data they’re getting to identify, enact and reinforce change within their organization?

Join the inService™ Podcast as host Jaclyn Cooksey is joined by Juan Cruz, Director of Service Operations NA for Haemonetics. They’ll discuss a critical challenge among service leaders: using data to enact change within their service organizations.

Juan Cruz currently serves as the Director, Service Operations NA for Haemonetics. Before this, he was the Senior Manager for National Field Services for Fresenius Medical Care, the largest hemodialysis company in the world. He has over 23 years in the medical device industry with several medical device companies. Juan has held various roles in his career while in the medical device space, with the last 17 years specifically in the field service profession.

Topics: Intelligent Service, Leadership & Strategy
Tags: Change Management, Data, Digital Journey, Digital transformation

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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