As an experienced Global Services leader, Sarah has spent the better part of her career supporting customers whose systems are mission-critical to their operations. This is high pressure and requires 24/7 operation and support. With an affinity for customer success and thrives in a fast-paced work environment, crafting strategic and rapid fixes to high-intensity problems. Over 20 years of experience in understanding and bringing solutions to support challenges facing Customer Service and Support Executives. A dedicated professional with demonstrated strengths in benchmarking analysis, strategic planning & roadmap development, journey mapping, and workshop facilitation. Demonstrated passion for leading and developing teams to deliver successful support to the customer while cultivating positive relationships and exceeding goals.