Sean Jordan is currently the Service Director at BioTek Instruments, Inc. Based at BioTek’s headquarters in Vermont, USA Sean is responsible for the development and management of BioTek’s global service operations for all products and services. Service is responsible for: installing customer equipment, training customers, field service, depot service, technical assistance call centers, contract sales/management, parts management, equipment documentation as well as dealer/distributor training. In addition to the service operations in Vermont, service offices are also located in: Bad Friedrichshall, Germany; Beijing, China; Shanghai, China; Colmar, France; Seoul, South Korea; Luzern, Switzerland; Mumbai, India; Swindon, England; Taipei R.O.C. and Tokyo, Japan.
Before joining BioTek in 2008, Sean spent a decade providing assistance to organizations in the United States, Canada and Northern Ireland. He has worked with all types of business sectors including industrial machining, wood products, electronics, biotechnology, food products, defense and others. The nature of the assistance included: strategic planning, product development, Lean, six sigma, supply chain and training development. Prior to hitting the road in 1999 Sean worked at IBM Microelectronics.