With over 40 years leading various functions in Supply Chain, Shannon is currently the Vice President of the Service Supply Chain operation at IBM. She is responsible for strategy and global business execution, contributing to the NPS for IBM Support of 87%, driving innovation and transformation resulting in end to end digitization, transparency and business optimization. She is also responsible for an operating budget over $300M inventory over $600M and 500K+ Field Replaceable Units. Shannon leads a team of 450 deeply talented supply chain professionals, supporting over 120 countries, with client response times from 2 hrs to next business day.