Tom Maiello has 20+ years of hands-on experience in new product introduction, global technical and product support, field service management and improvement strategies, and services technologies. He is currently the Director of New Product Introduction at Varian Medical Systems (a Siemens Healthineers company). In this role, he manages global product introductions to ensure early and fast market adoption of new products.
Mr. Maiello has been involved with services for most of his career. His focus on strategic data-driven programs to drive improved serviceability has resulted in significantly improved services profitability for several companies. Programs include the development and introduction of embedded diagnostics, secure remote access to installed equipment, machine performance data capture and analytics, and predictive and pre-emptive field maintenance, all resulting in improved machine uptime and improved customer satisfaction.
Before joining Varian, Tom managed global support teams at Morpho Detection, Smiths Detection, and KLA. At Morpho Detection Tom initiated and deployed the first secure remote access to installed capital equipment in the highly regulated aviation security space.
Previously, Tom was enlisted in the U.S. Air Force, and earned a commission in the U.S. Army. Tom holds an MBA from Santa Clara University, an MS from University of Southern California, and a BA from State University of New York.