In March, Service Council™ launched the 2023 Service Supply Chain: Service Parts Management survey. This report looks at the challenges, efforts, strategies and successes experienced by service leaders.
The intent of this research survey was to:
- Identify the leading challenges, focus areas, and strategic investment priorities amongst service supply chain leaders.
- Uncover best practices in inventory management, parts planning, parts logistics, parts returns and more.
- Understand the leading key performance indicators (KPIs) and metrics organizations utilize to measure their service parts business, including current attainment.
- Identify characteristics of organizations performing at low, average and high levels across major KPIs and metrics.
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