Report: 2024 KPIs & Metrics Summary Findings
Recently, Service Council™ launched the 2024 Key Performance Indicators (KPIs) and Metrics survey. The intent of the survey was to identify and understand:
- The leading KPIs and metrics service leaders utilize to measure their business.
- The current attainment of leading KPIs and metrics, and how they are utilized to drive business behavior.
- Characteristics of organizations performing at low, average and high levels across major KPIs and metrics.
- The impact technology has on KPI and metric achievement.
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