Reports & Insights

Research Insight: Field Service Engineer Path Offers Rewarding Career Opportunities

Frontline recruitment, retention, and engagement remains a challenge, and an alarming 80% of Millennial and Gen Y field service engineers noted they either don’t intend to, or don’t know if they will stay in field service (2023 Voice of the Field Service Engineer).

This Research Insight explores:

  • Factors that contribute to frontline disengagement
  • Suggestions to deepen engagement and drive
  • The role career pathing plays in maintaining longevity in field service, including ladder vs. lattice pathways 


Field ServiceWorkforce & Talent
Tags: Career Pathing, Employee engagement, Employee retention, Talent Crisis, Talent development, Voice of the Field Service Engineer

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