Research Insight: Frontline Perceptions on Technology

Are you planning new technology investments in the coming year? According to Service Council research, frontline perceptions on the benefits of technology seem to be on the upswing, but there are several critical factors to keep in mind as you plan for new implementations to encourage adoption and ensure success.

Based on aggregate data from our Voice of the Field Service Engineer survey, this Research Insight showcases frontline sentiments about the technology they’re being provided at a glance,  including:

• •  The technology field service engineers (FSEs) rely on most heavily in their day-to-day
  • The types of tools and technology FSEs wish they had better access to
  • Trends in FSE perceptions on new and emerging technologies such as Augmented Reality (AR) and Artificial Intelligence (AI)