2023 State of the Market: Digital Transformation and Service Technology Summary Findings

Overview

The need for digital transformation grew more acute in the last year as service leaders faced a perfect storm of talent shortages, economic challenges, supply chain disruptions and the ongoing pandemic. As we head into 2023, it is exceedingly important for organizations to take stock of their current digitization efforts and reevaluate their digital strategy moving forward.

Join Service Council CEO, John Carroll, as he shares insights and results from our 2023 State of the Market: Digital Transformation and Service Technology survey. Key takeaways will include:

• Understanding where the industry currently is on its digital journey
• Benchmarking your organization’s digital success and efficacy against your peers
• Discovering how organizations have invested in technologies to fast-track digital transformation
• Identifying digital priorities for ’23 and beyond