Wednesday, December 07, 11:00am

Create a Knowledge Management Platform for Technician Success

Featured Speakers

Shawn Larocco
Shawn LaRocco
VP & Global Head - Customer Solutions Business Unit
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Sarang Sambare
Sarang Sambare
Senior Director of Industry Solutions
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John Carroll
John Carroll
ServiceCouncil H FC


In the Service Council’s 2022 Voice of the Field Service Engineer survey, “time spent looking for information” took the #2 spot as the least favorite part of a technician’s job. Additionally, when asked how the work has changed since they first started in field service, 85% of technicians agreed that more technical knowledge is needed to perform their jobs. Field service technicians are asking for better access to information. As employee burnout and customer demands continues to climb, organizations must deliver.

Watch this on-demand webinar to explore how you can empower your extended service network to easily follow your customers’ journey by creating an online/offline knowledge database. You will learn how to:

  • Eliminate data silos
  • Decrease calls to the call center
  • Secure your proprietary content
  • Engage your technicians with BOMs and access to parts
  • Move from unstructured knowledge base data to structured

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