Looking Beyond Traditional KPIs to Create an All-Star Service Org

Roy Dockery

Leadership Consultant

Sidney Lara

Service Principal

John Carroll

CEO

Overview

Looking to build an all-star service organization that rivals even the best Fantasy Football lineup? That requires a well-thought-out plan, sharp execution, and the right tools to make it all happen — especially in uncertain times.

Leaders who are successfully creating best-in-class infrastructure are reevaluating how they measure success, focusing on costs in their control, and investing in the right tools to manage workforce performance.

Watch our On-Demand webinar for a discussion of issues, strategies, and go-forward planning that service leaders can use in formulating the next steps to adapt and ensure success in the “new normal.” We’ll detail recent research from Aquant’s 2023 Service Intelligence Benchmark Report.

Together, we’ll:

• Explore the opportunities and limitations of gauging your service organization’s effectiveness using average KPIs
• Reveal strategies to slash training times, allowing new hires and veterans to deliver exceptional, data-driven customer experiences
• Detail how to make data-driven decisions that deliver the best value for customers and the business
• Slash parts costs and improve other service KPIs