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Thursday, February 08, 12:00pm

2024 Service Leader’s Agenda Summary Findings

The annual Service Leader’s Agenda survey is an opportunity for service executives from all sectors to an opportunity for service executives from all sectors to share the most pressing priorities, challenges and investments they anticipate for the coming year. From major shifts in technology investments, to new customer and employee engagement strategies, the results of the 2024 Service Leader’s Agenda are sending a lot of signals for service businesses.

Join Service Council CEO, John Carroll as he shares results and insights from our 2024 Service Leader’s Agenda survey. He’ll look at:

  • The key pressures and drivers of success for service organizations in 2024
  • Where organizations are on their journey to predictive and outcome-based services
  • Investment and transformation priorities in 2024 and beyond


John Carroll
John Carroll
ServiceCouncil H FC

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Leadership & Strategy

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