How Hologic is Building a Bridge Between Service Parts Planning and Execution

James Gable

Vice President, Professional Services and Service Supply Chain

Jeff Nieze

Vice President of Solution Strategy

John Carroll

CEO

Overview

An agile, integrated supply chain is critical to meeting customer demands, delivering proactive service and achieving optimal service profit objectives. However, research suggests that organizations are still struggling to streamline and integrate their service parts and supply chain into customer and field service workflows. The effect is being felt on the frontline, and just as important, the customer. According to the 2023 Voice of the Field Service Engineer survey, more than 1 in 4 Field Service Engineers (FSEs) feel like their company makes it difficult to know what parts are needed for service visits or to return used/replaced parts.

Join us, along with James Gable, Hologic’s Vice President of Professional Services and Service Supply Chain, and Jeff Nieze, Baxter Planning’s VP of Solution Strategy, to talk about how Hologic is building an end-to-end supply chain for big-time visibility that delivers frictionless experiences for both their frontline and customers.

Takeaways include:

• How Hologic is leveraging supply chain data for improved proactive and predictive service delivery
• How organizations can strike a balance between service optimization and inventory costs while meeting customer demands
• Strategies service leaders can begin implementing today to synchronize even the most complex service supply chains