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Thursday, November 30, 12:00pm

How Will Your Service Organization Stack Up in 2024?

2024 Key Performance Indicators (KPIs) and Metrics Summary Findings


KPIs and metrics play a critical role in navigating the predicted challenges service leaders are expected to face in 2024: geopolitical conflict, recession fears, increasing supply chain complexities and continued talent and engagement crises. Developing smarter, stronger, and higher-performing KPIs will help organizations make the best data-driven decisions throughout the year.

Tune in as Service Council CEO, John Carroll, delves into the results from our latest KPIs and Metrics survey, and what they signal for 2024.

  • Discover the KPIs and metrics that top service organizations are focusing on in 2024
  • Explore the effectiveness of traditional metrics and new metrics that are being utilized
  • Uncover how these metrics are strategically shaping operational strategies
  • Gain recommendations on effectively tracking and utilizing KPIs for tangible results

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Leadership & Strategy

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The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.