The Future of Service is Generative AI

Tas Hirani

Global Director of Product Marketing & Enablement

John Carroll

CEO

Overview

The headlines are everywhere: generative AI tools, like ChatGPT, are simplifying work by taking on low-complexity tasks—freeing up the workforce to concentrate on more complex demands.

But field service is not like other businesses, where “close enough” AI-generated solutions are good enough. Complex machinery—as well as the need to maximize uptime for end users—means that anything less than the absolute best answer is bad for business, bad for the customer, and bad for the bottom line.

But what does this mean for field service leaders looking to make the right AI investment the first time around—and where do they even start?

Join Aquant and the Service Council for a deep dive into generative AI for service. In this on-demand webinar, we explore:

• What Generative AI means for service leaders, how it drives improvement, and why it’s worth the hype
• The criteria to keep in mind when evaluating AI technology for your business
• How to get buy-in for AI tools that reduce service costs and end-user frustration
• How Service Co-Pilot, Aquant’s specialized AI, surfaces best practices and actionable solutions from traditional service data and hidden knowledge from workforce experts
• Tips for training your AI solution so that all users can derive value — including service leaders seeking analytics, customers using self-service, call center agents providing phone support, and technicians attending to fixes in the field