Managing a Successful Digital Transformation: Who, What, When and How
In Service Council’s 2023 State of the Market Survey: Digital Transformation and Service Technology, the top three desired outcomes for service organization digital transformation were being more responsive to customers, more valuable to customers, and more efficient. Join ServiceNow and Service Council for a discussion on how to manage a successful digital transformation to achieve these outcomes and more.
We’ll be joined by Kyle Seiter, CTO of Medically Home. Kyle will share best practices and lessons learned from the digital transformations he has led across companies and industries, including:
- How increasing efficiency can help reduce costs while also improving both the customer and employee experience
- Who is essential to have engaged
- Why change management is key
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