Top Predictions for 2024 that Every Service Leader Should Know
2024 is gearing up to be an impactful year for service. With geopolitical climates intensifying, an upcoming U.S. election year, and the inevitable explosion and adoption of Artificial Intelligence (AI), service organizations can anticipate a rippling effect into every aspect of their operation—from the way they manage privacy and customer data to potential disruptions to their supply chain.
Over the course of the year, Service Council conducted six benchmark quantitative studies to gain insight into anticipated trends and spoken to hundreds of service leaders and frontline workers. In this webinar on demand, CEO John Carroll shares his top predictions that service leaders should know based on these aggregated efforts. Field service, supply chain, and customer experience leaders can expect to hear predictions around:
- Generative and Predictive AI
- Digital investments and transformation
- Frontline engagement (or rather, disengagement)
- Commercialization of service, and more
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