Bit Rambsuch
Episode 55
Guest: Bit Rambusch

Rewiring Your Service Organization with Bit Rambusch, Philips


For many organizations, rapid and reactive digital transformations during the pandemic caused valuable data, processes and innovations to happen in pockets and silos. How do service leaders now begin realigning digital and functional roadmaps? Many service organizations are struggling with this question, perhaps none more so than healthcare and medical device organizations, which must also navigate strict regulations and compliance requirements.

Join the inService™ Podcast Live on Thursday, February 2nd at 12PM ET, as Bit Rambusch, Senior Vice President of Service and Solution Delivery, North America for Philips, discusses how Philips is rewiring their people, processes and technology to create an end-to-end experience for customers and employees. They’ll also discuss how the job of field service technician is evolving into a more sophisticated role, as well as how service organizations can make field service “cool” to younger generations of workers.

Bit Rambusch serves as Senior Vice President of Service and Solution Delivery for Philips, a leading health technology company focused on improving people’s health and well-being through meaningful innovation. He is currently responsible for the strategic planning, execution and service delivery of a $1B+ P&L across the North America region, as well as leading an organization of 3,000+ professionals consisting of Solution Architects, Project Managers, Field Service Engineers, Technology Consultants, Clinical Specialists, and more. Prior to Philips, Bit served as the Vice President of Online Support and Knowledge Management and Vice President of Global Services Engineering and Quality at Dell Technologies. He is a graduate of the United States Military Academy at West Point and received his MBA from the University of Dallas.

Topics: Leadership & Strategy
Tags: Change Management, Digital transformation, Philips, process management, Technology

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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