Lance Johnson
Episode 52
Guest: Lance Johnson

Service Supply Chain Trends for 2024 with Lance Johnson, Baxter Planning


Future-proofing supply chains remain a top objective in 2024. How can service leaders predict and proactively plan against customer demands? How do they navigate new asset complexity while supporting aging machines? What strategies can they implement today to optimize parts sourcing and service calls? These are the tough questions service leaders will need to answer if they want to build an agile supply chain.

On this episode of the inService™ Podcast Live, host John Carroll is joined by Lance Johnson, Chief Supply Chain Officer at Baxter Planning. Lance will offer derisking tactics and demand shaping strategies to help service leaders future-proof their supply chain in 2024 and beyond.

In his role at Baxter Planning, Lance Johnson is a strategic partner for customers, working to tackle complex challenges and accelerate the transformation of their Service Supply Chains through deep domain expertise and technology. Lance brings more than 25 years of experience in Aftermarket Service Support to the role. He started his career at Hughes Aircraft Company as a member of their technical staff, where he quickly found his passion in Total Quality Management.

Lance’s experience includes leadership roles at the Exabyte Corporation, where he was responsible for the Services Repair Organization. Subsequently, he joined Sun Microsystems where he served as the Global Supply Chain Planning Director and ran global planning activities, led process and systems improvements in various Global Supply Chain initiatives, and drove significant process efficiencies using Six Sigma and other tools. Lance earned his degree in Electrical Engineering from the University of the Pacific.

Topics: Service Supply Chain
Tags: 2024 Planning, baxter planning, Supply Chain

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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