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Thursday, January 25, 11:00am

Removing Needless Friction from Field Service

Featured Speakers

John Carroll
John Carroll
ServiceCouncil H FC
Michael Israel
Michael Israel
Vice President, Zuper Community
Zuper Trademark Horz 2 Color


Service leaders’ attentions are turned to growth this year, with revenue and growth being the top priority for more than 1 in 3 service leaders. However, there are still challenges to contend with. The labor shortage is here to stay, customer demands continue to shift left, and organizations are still challenged with threading together their digital platforms. If organizations wish to maintain a competitive edge, they must rethink how they can drive productivity, utilization rates and time to value, while simultaneously keeping both employees and customers engaged and happy. This is why the importance of designing and deploying field service technologies that are purpose-built for your business needs and empowers the frontline will be critical.

Watch this webinar on demand with Service Council CEO John Carroll and veteran industry leader, Michael Israel. They discuss why removing friction from the frontline is key to mitigating these challenges and achieving growth in 2024 and beyond.

They offer strategies for reducing friction by:

  • Building an information-enabling technician-agnostic platform
  • Increasing engagement and efficiency among the frontline
  • Creating an interoperability framework though intelligent integration
  • Streamlining complex workflows and processes
  • Infusing flexibility, customization and scalability into your tech stack

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