The talent shortage continues to beleaguer service leaders. According to the 2024 Service Leader’s Agenda survey, 64% say this is having the biggest impact on their business. Organizations are being forced to think outside the box when it comes to recruitment and retention strategies, while qualified workers are fielding multiple job offers. How do service leaders set themselves apart from competitors and build a talent strategy that will withstand the ever-widening talent gap?
Join the inService™ Podcast as host John Carroll welcomes guest Tom Parker, CEO of RL People. Tom will share what he’s learned in his years as a recruiter in the aftermarket space, including what makes companies appealing to potential recruits, how he is seeing organizations stand out in a tight labor market. He’ll also talk about the strategies he recommends for future-proofing your talent strategy and building up the team of tomorrow.
Prior to setting up RL People in late 2016, Tom spent the previous 20 years working across global reverse logistics and service supply chains. Tom led sales teams in EMEA, APAC and the Americas, delivering turnkey solutions encompassing recovery, returns, repairs, refurbishment, recycling, spare parts management, logistics and fulfilment, to clients ranging from global OEMs to regional providers. With a genuine passion for the fast-growing, dynamic landscape of service supply chains, Tom launched RL People to provide talent & recruitment services to these markets globally.
