In the Service Council’s 2022 survey, “Service Leader’s Agenda,” 4 out of 10 service executives indicated “Customer Management & Experience Initiatives” as a top focus area for 2022 (the #1 response) with half of respondents citing “Changing Customer Demands” as the top external challenge. Evolving how we support customers is critical both in terms of aligning with the customer’s evolving channel preferences and increasing demands. It is also critical in terms of making a greater contribution to overall company profitability.
On the latest episode of the inService™ Podcast Live, host John Carroll is joined by Sajeel Hussain, Chief Revenue Officer for CareAR, A Xerox Company, to discuss his organization’s strategy to empower organizations to “shift left” in their approach to field service.
Sajeel specializes in developing end-to-end global sales and marketing, business development and partnership strategies. Currently, he is the head of business development, strategic alliances, partnerships, ecosystems, and marketing/demand gen for Xerox Digital Software/CareAR. Prior to joining Xerox, Sajeel was the Chief Revenue Officer at CafeX, where he was responsible for driving top line growth for the company including sales, marketing and operations globally.
