Service networks are a crucial, and yet overlooked, aspect of the service industry. Distribution and service dealers play a key role in customer experience, company growth, and making products available to a global audience. What does it take to build and maintain a great service network?
On the latest episode of the inService™ Podcast Live, host John Carroll is joined by Matt Wong, VP of Global Customer Support at The Manitowoc Company. They discuss how Manitowoc has expanded their global distribution network, and deliver advice on how other organizations can pursue growth through partnerships, dealerships and distributors.
Matt Wong is Vice President of the Global Customer Support organization for mobile cranes with 300+ team members who are focused on growing non-new-machine or aftermarket revenue, such as parts, service, used equipment, and rental, to improve enterprise profitability. Prior to Manitowoc, Matt’s experience included leadership roles at AGCO Corporation and Caterpillar.