Service leaders have constantly struggled with getting a premier seat at the executive table, despite the ability of service organizations to drive companywide revenues and profits. However, in recent years companies are finally realizing that cultivating a strong service culture will not only help them achieve a customer-centric approach, but also become a destination for talent.
Join the inService Podcast Live on Thursday, April 21st at 12PM ET as we discuss the evolution of the service culture with Erik Anderson, President of Global Services at Hologic, Inc. A global leader in innovative medical technology, Hologic is blazing trails in Women’s Health and public health. Erik will share his own experience and insight into how he and Hologic’s executive leadership gives service both strong recognition and a prominent seat at the table.
Erik Anderson was named President of Global Services of Hologic in 2020, leading the company’s award winning $600m+ Global Service, Support and Customer Experience business. During his tenure at Hologic, he has led new initiatives to increase customer focus and capacity for the company’s large Service, Support and Customer Experience business. Erik has been with Hologic for 8 years, in increasing roles of Commercial leadership and as President of Hologic’s Medical Aesthetics business in which he led the divestiture. Prior to Hologic, Mr. Anderson worked at ImpediMed and Stryker Instruments and has a bachelor’s degree in Marketing from Iowa State University where he was captain of the football team.