John Carroll
Guest: John Carroll

Special Episode with PTC: The Current State of Field Service


With the current economic environment companies are viewing field service and their operations completely different than they were 10-15 years ago. Service is no longer a cost center but a profit center.

John Carroll, CEO and Founder of the Service Council, joins Chris Wolff, VP of Strategic Partnerships for PTC, on the Speaking of Service podcast, to discuss how he sees the current stage of field service and what are the predictions for the future and what should field service organizations look out for.

PTC’s Speaking of Service podcast uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, visit: 

Topics: Field Service, Intelligent Service
Tags: Customer Satisfaction, PTC, revenue growth

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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