With the current economic environment companies are viewing field service and their operations completely different than they were 10-15 years ago. Service is no longer a cost center but a profit center.
John Carroll, CEO and Founder of the Service Council, joins Chris Wolff, VP of Strategic Partnerships for PTC, on the Speaking of Service podcast, to discuss how he sees the current stage of field service and what are the predictions for the future and what should field service organizations look out for.
PTC’s Speaking of Service podcast uncovers practical ways to grow service revenue, control costs, and improve customer satisfaction. If you’re looking to innovate, gain a competitive edge, or just learn about the latest service trends, visit: https://www.ptc.com/speakingofservice