Niken Patel
Episode 50
Guest: Niken Patel

A Buyer’s Guide to AI for Service w/ Niken Patel, Neuron7


Artificial intelligence (AI) is changing the game for service. But service leaders are struggling to cut through the confusion and connect AI concepts to applications. What do you need to know about AI for service? What are the best applications to drive business impact? How do you evaluate different AI solutions?

Tune in to the inService™ Podcast as host John Carroll is joined by Niken Patel, CEO and Founder of, for a strategic and tactical “Buyer’s Guide”-style discussion on AI. Listeners will learn about:

  • The different options available in the world of AI for service
  • How to evaluate tools and prepare for a successful implementation
  • The business impact of AI at scale

Niken is the CEO and co-founder of, a company that is transforming customer service with AI solutions for complex, enterprise organizations that need fast, accurate resolutions at scale.

Topics: Intelligent Service, Technology
Tags: AI, Artificial intelligence, Digital Journey, Digital transformation, Neuron7, Service innovation

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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