AI

Research Insight: Completing the Data Swing to Improve Frontline Experiences and Drive Service Innovation

Research Insight: Using AI to Bridge the Expertise Gap

From Z to A: Innovative Thinking to Shift Left w/ Sidney Lara, Aquant

Death by App: Overcoming Tech Fatigue on the Jobsite w/ Aaron Salow, XOi

Actionable AI: The Service Leader’s Roadmap to Resolution Intelligence

Personalized AI for the Service Unknowns w/ Tas Hirani, Aquant

2024 Service Supply Chain: The Trend, The Surprise, and the Red Flag

Research Insight: Field Service Management (FSM) Plays Key Role in Service Innovation

Top Considerations When Operationalizing AI w/ Sarah Rose, Daktronics

Operationalizing Research: A Practical Path to Transformation w/ Gerardo Pelayo, Ph.D.