The imperative around Generative AI is clear: embrace it or be left behind. Service Council research continues to show that AI investment continues to climb in terms of priority. However, while service leaders are readily getting the go ahead for AI pilots, many are hitting a wall when it comes to bringing AI to scale. One of the primary impediments is the lack of a foundational data strategy which serves the purpose of building a platform for AI to achieve scale.
On the next episode of the inService™ Podcast Live, host John Carroll taps into the AI expertise of our guest, Haroon Abbu, SVP of Digital, Data and Analytics at Bell and Howell. Haroon will address the “how-to” of implementing AI: how do service leaders build the right team, data strategy, change management initiatives and business case to successfully realize AI at scale?
Haroon Abbu is the Senior Vice President of Digital, Data, and Analytics at Bell and Howell. He has vast experience and expertise in leading digital transformation efforts, leveraging state-of-the-art technology to create customer-focused successes and strategically bring valuable analytics insights into vital elements of the business. A recipient of multiple awards including the data leader of the year finalist, recognition in the 2022 Global Top 100 Innovators in Data and Analytics report, and dataIQ 100 The Most Influential People in Data, Haroon has realized digital transformation to bring about organizational breakthroughs that have empowered employees and facilitated customers to obtain greater value from its services.
