On-Demand Webinars

5 Ways AR Can Infuse Innovation into Your Business

Overview

We cannot solve our problems with the same thinking we used when we created them.”

– Albert Einstein

According to a recent Service Council™ research study, 40% of service leaders cite “Service Innovation” as the #2 focus area in 2022. Additionally, 47% of service leaders cite “Service Innovation” as the #1 focus area for the next 5 years.

With rising customer expectations for faster, proactive and personalized experiences, it is no shock that innovation has risen to the top of the service leader’s agenda. As The Experience Economy co-author Joe Pine so aptly puts it, “[Organizations must] deliver great experiences with intentional design.” To design great experiences, service leaders need to establish a tightly woven organization empowered by intelligence and “voice of” data from cross-functional leaders, frontline agents, and customers.

In this on-demand webinar, we discuss how best-in-class organizations are creating a culture of innovation, while increasing customer and company value, through the deployment of AR. Viewers will learn:

  1. 5 critical ways AR can improve field service delivery
  2. Best practices for successful deployments
  3. How to create a continuum of innovation across your field service business
Video

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Log in if you have an existing membership or contact Sheila Ahmed, Senior Vice President of Operations, for more information.

Speakers

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Topics

Field ServiceTechnology
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