Fostering Technician Loyalty, Retention, and Satisfaction

Overview

Field technicians are the customers’ face of the company and techs’ job processes—for good or bad—influence their happiness and job satisfaction. This has a direct impact on customer satisfaction.

But what happens when many technicians are debating their future in field service? This isn’t just a hypothetical question; it was recently confirmed by Service Council’s Voice of the Field Technician Report. Technician satisfaction and retention are harder to achieve than ever before.

Join a stacked field panel that brings together executives and technicians from Schneider Electric, Trane Technologies, and Cummins to talk shop on improving satisfaction across the board.

Learn how these companies empower technicians in the field. Hear what technicians hate and love most right from technicians’ mouths. Discover what is holding you back from retaining your top technicians and impressing your customers.