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Service Strategies at a Product End-of-Life

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The Field Service Leader’s Agenda for 2018

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The Service Leader’s Agenda for 2018

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IdeaShare Summary: 5 Trends in Learning & Development

Listen Now: 2018 Plans for Service Leaders?

Service business leaders from IMAX Corporation and Schneider Electric share their primary service business initiatives for 2018.

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We've undergone a field service transformation having made a large technology investment - both hardware and software. One of three biggest challenges we face is the field service team's embracement of this technology. Any other organizations struggling with maximizing the utilization of technology?

I'm looking to reset on almost all major KPIs not just to understand the current metrics we should be aiming to achieve, but how do we get from our current maturity to the next level.

Does anyone have any stories they can share with respect to re-engineering the customer journey? We've used the observations gathered from our Customer Effort Analysis programs to implement/manipulate the processes surrounding the typical customer journey. Curious what other organizations are doing ...

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