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Smarter Services Webcast Series: Register Now!
Engagement in the Service Workforce

Smarter Services Webcast Series On-Demand: Listen Now!
The Feasibility of Augmented Reality

Latest Research Analysis!
A Sustainable Field Service Workforce: Navigating the Retirement Crisis

Latest Research Analysis!
Internet of Things Preparation for the Service Enterprise

Listen Now: What Will 2017 Look Like?

TSC interviewed Board Members Rusty Walther from HPE and Tom Schlick from SterilMed about their predictions for service business in 2017.

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Trending Discussions

We've undergone a field service transformation having made a large technology investment - both hardware and software. One of three biggest challenges we face is the field service team's embracement of this technology. Any other organizations struggling with maximizing the utilization of technology?

I'm looking to reset on almost all major KPIs not just to understand the current metrics we should be aiming to achieve, but how do we get from our current maturity to the next level.

Does anyone have any stories they can share with respect to re-engineering the customer journey? We've used the observations gathered from our Customer Effort Analysis programs to implement/manipulate the processes surrounding the typical customer journey. Curious what other organizations are doing ...

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