Events

Upcoming Smarter Services Webcasts

For future events, not listed here, please access our research agenda.

28
February2017
Field Service Initiatives for 2017

TSC investigates priorities, investments, and challenges for field service organizations in 2017.

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16
March2017
The Feasibility of Augmented Reality

Is Augmented Reality ready for use in the field? TSC discusses the topic with experts from it Service Technology group.

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13
April2017
Converting Data into the Right Service Insight

Can Big Data become big insight for service organizations? TSC interviews community members from its Service Data research group to learn more.

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16
May2017
Engagement in the Service Workforce

An engaged service workforce is an integral piece of the service profit chain. TSC reviews current engagement priorities and initiatives.

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Upcoming IdeaShares

23
February2017
Innovations in Care

TSC looks into customer journey mapping, text analytics, and service personas – three areas where organizations are innovating to enhance customer care.

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23
March2017
Defining the Metrics Driving Field Service Excellence

Does utilization matter more than productivity? And how is utilization truly defined. TSC hosts a discussion to hone in on the metrics of field service excellence.

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25
April2017
Extending a Global Service Standard in China

China represents significant opportunity for service business growth. Yet, organizations struggle with navigating the regulatory and partner landscape. TSC looks into the issue.

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31
May2017
Breaking the Wall Between Service, Sales, and Marketing

Service, sales, and marketing need to be in lockstep for customer experience initiatives to shine. How can unity be achieved in today’s organizations?

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Recent Events

12
January2017
Smarter Services Webcast:
2017:Service Business Review

HPE and J&J joined TSC to preview service business options and strategies for 2017.

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13
December2016
Smarter Services Webcast:
IoT Preparation

Canon and Becton Dickinson discussed their service-oriented IoT journeys and outlined a path for IoT success.

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30
November2016
Smarter Services Webcast:
Field Engineer Feedback – Europe

TSC shared results and takeaways from its survey of 50 European field service engineers.

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13
October2016
Smarter Services Webcast:
Worker Safety

Trane and Ledcor outlined key initiatives being prioritized in the pursuit of improved service worker safety.

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