Upcoming Smarter Services Webcasts
For future events, not listed here, please access our research agenda.
TSC investigates priorities, investments, and challenges for field service organizations in 2017.
Is Augmented Reality ready for use in the field? TSC discusses the topic with experts from it Service Technology group.
Can Big Data become big insight for service organizations? TSC interviews community members from its Service Data research group to learn more.
An engaged service workforce is an integral piece of the service profit chain. TSC reviews current engagement priorities and initiatives.
TSC looks into customer journey mapping, text analytics, and service personas – three areas where organizations are innovating to enhance customer care.
Does utilization matter more than productivity? And how is utilization truly defined. TSC hosts a discussion to hone in on the metrics of field service excellence.
China represents significant opportunity for service business growth. Yet, organizations struggle with navigating the regulatory and partner landscape. TSC looks into the issue.
Service, sales, and marketing need to be in lockstep for customer experience initiatives to shine. How can unity be achieved in today’s organizations?
2017:Service Business Review
HPE and J&J joined TSC to preview service business options and strategies for 2017.
Canon and Becton Dickinson discussed their service-oriented IoT journeys and outlined a path for IoT success.
Field Engineer Feedback – Europe
TSC shared results and takeaways from its survey of 50 European field service engineers.
Trane and Ledcor outlined key initiatives being prioritized in the pursuit of improved service worker safety.