Upcoming Smarter Services Webcasts
For future events, not listed here, please access our research agenda.
The Service Council introduces its 2017 Smarter Services Symposium taking place Sept 11-13 in Chicago, IL. On this session, TSC’s team will reveal the event’s theme and focus areas while introducing the first line up of speakers.
Can Big Data become big insight for service organizations? TSC interviews community members from its Service Data research group to learn more.
An engaged service workforce is an integral piece of the service profit chain. TSC reviews current engagement priorities and initiatives.
The International Space Station runs on 3D printed parts. How about your service organization? TSC’s Aly Pinder discusses how 3D printing will impact the service supply chain.
China represents significant opportunity for service business growth. Yet, organizations struggle with navigating the regulatory and partner landscape. TSC looks into the issue.
Service, sales, and marketing need to be in lockstep for customer experience initiatives to shine. How can unity be achieved in today’s organizations?
With access to better information, service organizations can revamp the commitments they make to their customers. In certain industries, these commitments are tied to output and availability as opposed to response times and quantity of service calls. Outcome-based models are an enticing prospect for service organizations.
Seven out of 10 organizations polled by The Service Council are preparing for the knowledge loss associated with an aging workforce. Is this an opportunity for organizations to re-evaluate their talent strategy?
The Feasibility of Augmented Reality
Is Augmented Reality ready for use in the field? TSC discusses the topic with experts from it Service Technology group.
Defining the Metrics of Field Service Excellence
Does utilization matter more than productivity? And how is utilization truly defined. TSC hosts a discussion to hone in on the metrics of field service excellence.
Field Service Initiatives for 2017
TSC investigates priorities, investments, and challenges for field service organizations in 2017.
Innovations in Care
TSC looks into customer journey mapping, text analytics, and service personas – three areas where organizations are innovating to enhance customer care.