We kick start the 2018 webinar season with a discussion on 2018 plans and initiatives with members of our leadership & strategy research community.
How will field service leaders drive their businesses forward in 2018? Will we see a greater impetus on proactive and predictive service or an increased push towards operational efficiency?
In 2016 service supply chain research, organizations prioritized the management of obsolete inventory as their primary challenge and pain point. On this webinar, we analyze how organizations are working with customers and partners to improve the product end-of-life experience.
In many industries, service is delivered via a network of dealers and partners. While this increases coverage, it does raise a number of challenges in the delivery of consistent and brand-aligned service. How are organizations establishing a direct line of sight to their customers?
Attendance to IdeaShares is limited to 6-8 organizations and we typically reserve seats for TSC members. Non-members can indicate interest in a discussion and might receive admission on a case-by-case basis.
Delivering service via dealers not only creates operational headaches, it also creates concern on the actual experience delivered to service customers. How can organizations maximize their impact and still deliver brand-consistent service?
Revenue growth objectives continue to be attached to service leaders. Typically organizations have relied on selling more parts or time and materials. Are we now selling more uptime-based programs?
Self-service content and presence is a top three focus area for customer support leaders in 2018. We investigate how organizations are leveraging portals to improve the ease with which customers can access information and knowledge.
Service is Humanity is the theme of our 7th Smarter Services Symposium taking place in September 2018. Come join us and share your service ideas for the future.
Research Findings Call (NEW for 2018)
As part of our 2018 trends research series, we share findings from our survey of customer support and customer experience leaders.
Our first project on the topic of Digital Transformation collects insight and knowledge from our Leadership & Strategy research group.
What new services are business leaders prioritizing for 2018? How will these services be marketed, sold, and managed for customers? We share results from research done within our Sales & Marketing research panel.
The hyped cryptocurrency Bitcoin gets all the news, but underneath there is a bigger discussion around the blockchain and how it might impact service-related transactions moving forward.