2018 Events

If interested in past The Service Council webinars and events, please visit our recent content and events page. For future events, not listed here, please access our research agenda.

Q2 Webinars

26
April2018
Growing Service Revenue in 2018

Service revenue is the top metric in focus for service leaders in 2018. Hear how TSC members are looking to attain their revenue objectives.

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17
May2018
Building a Proactive Service & Support Program

How will field service leaders drive their businesses forward in 2018? Will we see a greater impetus on proactive and predictive service or an increased push towards operational efficiency?

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24
May2018
Preview: 2018 Smarter Services Symposium

The Service Council’s 2018 Smarter Services Symposium is built around the theme ‘Service is Humanity’. Learn how TSC plans to engage and connect its audience of leaders from the service and customer management worlds.

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14
June2018
Uptime as a Business

Are uptime-based products and business models the future for service organizations. We ask a panel of service leaders about their interest in uptime as a business driver.

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IdeaShares

Attendance to IdeaShares is limited to 6-8 organizations and we typically reserve seats for TSC members. Non-members can indicate interest in a discussion and might receive admission on a case-by-case basis.

24
April2018
Augmented Reality Updates

In 2017, we asked organizations about their plans to adopt Augmented Reality solutions in their service operations. We revisit that discussion to see how teams have progressed.

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22
May2018
Ready for GDPR

GDPR regulations become enforceable in May 2018. What are the service implications of these regulations and how have organizations prepared their service teams?

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26
June2018
Are We Measuring the Right Metrics?

As service businesses and operating models change, can we continue to measure success with the same old metrics? Do we need to adopt different measurements of activity and success?

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17
September2018
Smarter Services Symposium 2018

Service is Humanity is the theme of our 7th Smarter Services Symposium taking place in September 2018. Come join us and share your service ideas for the future.

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Research Findings Call (NEW for 2018)

30
April2018
Proactive Service & Support

The Service Council shares the results from its Q1/Q2 research project on proactive service and support programs.

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15
May2018
Digital Customer Experience

In Q2, The Service Council will study the digital initiatives taken by organizations to impact the customer experience delivered. We share results from that project.

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5
June2018
Collaboration in Field Service

Collaboration across the service enterprise is the top focus area for field service leaders in 2018. We study how organizations are improving collaboration within field service.

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TBD
June2018
What is the Blockchain?

The hyped cryptocurrency Bitcoin gets all the news, but underneath there is a bigger discussion around the blockchain and how it might impact service-related transactions moving forward.

indicate interest