Events

Upcoming Smarter Services Webcasts

For future events, not listed here, please access our research agenda.

11
May2017
Preview: Smarter Services Symposium 2017

The Service Council introduces its 2017 Smarter Services Symposium taking place Sept 11-13 in Chicago, IL. On this session, TSC’s team will reveal the event’s theme and focus areas while introducing the first line up of speakers.

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16
May2017
Converting Data into the Right Service Insight

Can Big Data become big insight for service organizations? TSC interviews community members from its Service Data research group to learn more.

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15
June2017
Engagement in the Service Workforce

An engaged service workforce is an integral piece of the service profit chain. TSC reviews current engagement priorities and initiatives.

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3
August2017
The Impact of 3D Printing on Service Parts

The International Space Station runs on 3D printed parts. How about your service organization? TSC’s Aly Pinder discusses how 3D printing will impact the service supply chain.

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Upcoming IdeaShares

25
April2017
Extending a Global Service Standard in China

China represents significant opportunity for service business growth. Yet, organizations struggle with navigating the regulatory and partner landscape. TSC looks into the issue.

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31
May2017
Breaking the Wall Between Service, Sales, and Marketing

Service, sales, and marketing need to be in lockstep for customer experience initiatives to shine. How can unity be achieved in today’s organizations?

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22
June2017
Evaluating Outcome-Based Models

With access to better information, service organizations can revamp the commitments they make to their customers. In certain industries, these commitments are tied to output and availability as opposed to response times and quantity of service calls. Outcome-based models are an enticing prospect for service organizations.

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27
July2017
Talent Initiatives to Counter an Aging Workforce

Seven out of 10 organizations polled by The Service Council are preparing for the knowledge loss associated with an aging workforce. Is this an opportunity for organizations to re-evaluate their talent strategy?

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Recent Events

28
March2017
Smarter Services Webcast:
The Feasibility of Augmented Reality

Is Augmented Reality ready for use in the field? TSC discusses the topic with experts from it Service Technology group.

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23
March2017
IdeaShare:
Defining the Metrics of Field Service Excellence

Does utilization matter more than productivity? And how is utilization truly defined. TSC hosts a discussion to hone in on the metrics of field service excellence.

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28
February2017
Smarter Services Webcast:
Field Service Initiatives for 2017

TSC investigates priorities, investments, and challenges for field service organizations in 2017.

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23
February2017
IdeaShare:
Innovations in Care

TSC looks into customer journey mapping, text analytics, and service personas – three areas where organizations are innovating to enhance customer care.

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