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Why Measure? Using CSAT Scores in Service Operational Decision Making

Do customer satisfaction scores actually matter? The answer depends on who you ask. To get the right answer, we’re going straight to the experts. Don’t miss this live discussion between The Service Council, Harpak-ULMA, and PTC. We’ll be unpacking the findings from their newest research survey: “Measuring the Impact

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Building Your Service Dream Team for 2021

Building a modern service team requires a well thought out plan and sharp execution. As the retiring workforce continues to exit the marketplace at an alarming pace (and much of the empirical and historical knowledge and skillsets along with them), the importance of creating a succession planning strategy couldn’t

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Webinar: The Intelligent Service Enterprise

Service is becoming more and more a game of information access and empowerment as complexity continues to affect the service value chain.  Products are more sophisticated and require greater intelligence. The aging workforce continues to exit the industry at an alarming pace taking empirical knowledge with it and requiring

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